Test Front Desk Agent

About Us

The Sheraton Stonebriar just finished a multi-million dollar rooms renovation! The property is located less than a mile from numerous corporate headquarters including Toyota, JPMorgan Chase and Boeing, famed shopping at Legacy West, Shops at Legacy, and the unique and exciting new area, Grandscape.

This is the ideal destination in the heart of Frisco.

You are minutes away from everything Frisco and Plano has to offer.

With a full service restaurant, Emerson, a beautiful outdoor pool deck, 168 rooms and 6,000 sq.

ft.

of meeting space, the Sheraton is the perfect location for the corporate and leisure traveler alike.

You can be part of a passionate team that has fun, works hard, and loves one another.

When you join the HEI family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

This position is an elevated role that supports the ongoing training for the front desk team as well as onboarding new front desk associates.

In order to become a Trainer, this associate must complete the required Certified Trainer courses within HEI Development on Demand.

This position will also hold the core responsibilities of a Front Desk Agent, including assisting guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Responsible for the training and onboarding process for new hires at the front desk.


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorizat...