Universe Manager

General Role

To support Boutique Manager in driving sales and delivering exceptional service at the Hermès boutique, in alignment with the approved commercial strategy and maintaining Hermès global standards of image and service.

• Collaborate closely with the Boutique Manager to achieve sales targets and profitability goals, actively contributing to the boutique's success
• Manage store operations processes, including handling the till, expenses and inventory shortage, ensuring accuracy and compliance with established procedures
• Assume a leadership role through effectively communicate with the team, maintaining awareness of staff morale and development needs, fostering a positive work environment
• Ensure consistent high standards of customer service throughout the store
• Responsibly and promptly address customers inquiries and resolves any issues that arise in timely and appropriate manner
• Gather and provide valuable customer feedback on products to the Boutique Manager and the management team, enabling informed decision-making and continuous improvement
• Perform the job duties of Boutique Manager when he/she is absence, effectively performing the required duties and responsibilities to ensure seamless operations

Store Operations:
Budget
• Take ownership of the universe budget to achieve the annual and monthly targets set by the Group, in accordance with the Group Commercial Policy and in alignment with the Hermès brand image
• Effectively implement the strategic plan to accomplish the predetermined objectives related to the product mix, as established by the Group

Sales and Buying
• Collaborate with the Business Manager to effectively prepare for Podium buying, aiming to create an appealing and captivating Hermès boutique
• Maximize sales performance by maintaining optimal stock availability and proactively managing reorders as necessary
• Take ownership of sell-through rates, post-podium follow-up, pre-analysis, and report analysis, while coordinating with various departments (Men's and Women's) to consolidate efforts
• Regularly review and refine processes, whether on a weekly, monthly, or as-needed basis, to enhance operational efficiency and effectiveness
• Oversee floor and shift management, ensuring smooth operations and seamless coordination among team members

Stock and Process Control
• Review the monthly mini stock take results and actively participate in the annual stock take process
• Take necessary actions to prevent any discrepancies in stock levels, promptly addressing any issues that arise
• Ensure strict adherence to the Group's procedures by validating the Chic Boutique Questionnaire, verifying compliance with established guidelines and standards
• Report any irregularities or deviations from the prescribed procedures, ensuring that appropriate actions are taken to address them effectively

Merchandising
• Ensure the store display and environment are consistently maintain...