Field Services Engineer-Implementation

Description

D4C Dental Brands is currently looking for a Field Services Engineer-Implementation.

100% Travel Required

Position Summary

The Field Services Engineer - Implementation is responsible for the on-site deployment, installation, configuration, and support of hardware and software solutions across customer locations.

This role requires strong technical expertise, excellent problem-solving abilities, and the flexibility to travel extensively.

The ideal candidate is proactive, highly organized, and capable of working independently while delivering a high level of customer service.

Key Responsibilities


* Install, configure, and deploy computer hardware including desktops, laptops, telephony systems, and networking equipment


* Execute software and hardware implementations, upgrades, and migrations in accordance with project requirements


* Troubleshoot and resolve issues in Windows-based environments, common business applications, and basic networking infrastructure


* Provide on-site technical support during and after implementations to ensure system stability and customer satisfaction


* Collaborate with internal teams and project stakeholders to support implementation timelines and deliverables


* Document installations, configurations, issues, and resolutions accurately and thoroughly


* Manage multiple tasks and projects simultaneously while meeting deadlines in fast-paced environments


* Communicate technical information clearly to both technical and non-technical users


* Travel extensively to customer sites as required to support implementations and deployments

Required Qualifications


* Strong knowledge of computer hardware including desktops, laptops, telephony, and networking equipment


* Solid understanding of software and hardware deployment processes


* Proven troubleshooting experience in Windows environments, business applications, and networking fundamentals


* Valid driver's license and ability to travel up to 100%


* Strong problem-solving and time management skills with a proactive approach


* Excellent verbal and written communication skills, including documentation and presentations


* Ability to work independently, efficiently, and with minimal supervision


* General knowledge of Project Management concepts and familiarity with common PM tools

Preferred Skills


* Prior experience in field services, implementation, or technical deployment roles


* Customer-facing technical support experience


* Experience working in project-based environments with tight timelines