Corporate Internal Communications Executive Director

The role leads internal communications for two corporate functions: Internal Audit and Compliance, Conduct & Operational Risk (CCOR).

Those teams play essential roles in keeping JPMorganChase strong and resilient, providing independent challenge and insight that help the firm navigate a complex global regulatory environment; maintain a strong control environment; and grow in a responsible manner.

As a Corporate Internal Communications Executive Director within Corporate Communications you will work with the Chief Audit Executive (a direct report to the Chairman and CEO, and a member of the firm's Operating Committee) and the Chief Compliance and Operational Risk Officer to help their employees understand how their work makes a difference for shareholders, customers, clients and communities - and amplify those narratives for their internal stakeholders.

This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world's leading financial institutions.

Job responsibilities



* Serve as a trusted advisor to senior leaders, providing counsel on communication best practices, change management and crisis response.


* Develop and implement comprehensive internal communications strategies that align with business goals.


* Master and advance key internal communications channels, including broadcast email, intranet, Microsoft Teams communities, town halls and leadership offsites.


* Champion the use of large language models to enhance communications and deliver innovative, efficient solutions at scale.


* Collaborate with key internal partners - including other Communications teams, Business Management and Human Resources - to effectively support the two organizations.


* Measure and track key metrics - including employee opinion survey scores and channel engagement rates - to monitor results and identify areas for improvement.

Required qualifications, capabilities, and skills:



* 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement


* Ability to influence: Track record of advising C-Suite leaders and winning buy-in for changes in communication strategies


* Strategic communication: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences.

Excellent writing and editing abilities and verbal communications skills


* Leadership: Passion for motivating and coaching matrixed direct reports


* Storytelling expertise: Demonstrated ability to simplify complex topics and develop narratives that support business goal


* Generative AI skills: Knowledge of best practices for leveraging large language models for human-in-the-loop content creation and brainstorming


* Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment
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