Process Manager- Special Processing

Are you a dynamic leader who thrives on operational excellence, automation, and the power of persuasive storytelling? We're seeking a Processor Manager who brings a fresh perspective, challenges the status quo, and inspires teams to not just report, but to persuade and drive change.

If you're passionate about automating processes, telling compelling stories with data, and leading high-performing teams, this role is for you.

As a Process Manager- Special Processing in Mortgage Servicing, you will drive structure and discipline around each initiative using standard project deliverables and frameworks, including establishing scope and performing detailed business impact analysis in support of management decisions.

Additionally, you will define roles and responsibilities, establish and document requirements as well as procedures, resolve resource/scheduling conflicts, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level.

You will provide continuous feedback on project status and issues and serve as the overall escalation point to ensure the project tracks to original expectations.

Job responsibilities


* Oversee and control the daily workflow within the Special Processing team, ensuring seamless execution across the life cycle of loan processes.


* Transform data and operational results into compelling narratives that influence stakeholders and drive action.

Summarize key insights up front, set expectations, and deliver impactful presentations to all levels of the organization.


* Seek continuous opportunities to automate processes, eliminate manual tasks, and drive efficiency and champion the adoption of new technologies and process improvements.


* Leverage advanced analytical skills to interpret and synthesize large volumes of data, uncovering actionable insights that drive operational improvements and strategic decisions.


* Identify and solve the root causes-not just the symptoms-of portfolio and process challenges and apply critical thinking and analytical rigor to deliver sustainable solutions.


* Respond and engage as a partner to your stakeholders to build strong relationships, anticipate needs, and deliver exceptional service and support and provide clear, effective communication to the department, ensuring staff are informed of strategic and regulatory changes.

Review and enhance Standard Operating Procedures in line with new policies and risk management activities.


* Assist in prioritizing a diverse book of work, balancing competing demands and ensuring resources are allocated effectively to meet business objectives.


* Maximize team capacity through strategic resource planning, robust training, and succession planning.

Build a resilient team structure that adapts to evolving business needs.


* Ensure all daily cont...