Director - Digital Identity Externalization

Chase is committed to building industry-leading identity capabilities to secure the financial ecosystem, enhance user experience, and drive business growth.

As Product Director on the Identity team, you will play a critical role in developing and delivering innovative identity solutions-including identity verification, identity lifecycle management, and digital identity externalization.

You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

Key Responsibilities


* Product Development:
Drive the definition, delivery, and continuous improvement of identity products and features (e.g., identity lifecycle management, identity graph, consent management, digital identity solutions).


* Execution & Delivery:
Translate strategic vision into actionable product roadmaps, requirements, and user stories.

Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility.


* Cross-Functional Collaboration:
Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions.

Support go-to-market and commercialization efforts for digital identity products.


* Stakeholder Engagement:
Communicate product plans, progress, and results to stakeholders.

Gather feedback from internal and external partners to inform product decisions.


* Market & Industry Awareness:
Stay current on digital identity trends, standards, and regulatory requirements.

Support efforts to align Chase's identity products with industry best practices.


* Metrics & Outcomes:
Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates).

Use data to inform decisions and drive continuous improvement.

Core Competencies


* Product Management:
Experience managing technology products from concept to launch, preferably in identity, data management, or security domains.


* Analytical Thinking:
Ability to analyze data, customer feedback, and market trends to inform product decisions.


* Collaboration:
Strong cross-functional partnership skills; able to work effectively with engineering, design, business, and external partners.


* Communication:
Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences.


* Execution:
Results-oriented, with a track record of delivering on product milestones and driving measurable outcomes.


* Adaptability:
Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift.

Qualifications


* 10+ years of product management experience in technology, preferably in identity, data, security, or financial services.


* Demonstrated success in launching and scaling technology products or features.


* Familiarity with identity lifecycle management...