SVP, Claim - Worker's Comp

JOB DESCRIPTION

This position is responsible for the strategic and operational leadership of Chubb's large, nationwide, Workers' Compensation Direct Handle Claims organization.

This executive role oversees a significant team of claims professionals, driving operational excellence, regulatory compliance, and superior claims outcomes.

A key focus of this position is leading the organization through digital transformation-championing change, innovation, and the adoption of new technologies to enhance efficiency, customer experience, and business results.

Key Responsibilities:

Strategic & Change Leadership:



* Set and execute the strategic vision for a large, multi-site Worker's Compensation Claims group, with a strong focus on digital transformation and modernization.



* Lead, inspire, and develop a large team of claims managers, supervisors, and adjusters, fostering a culture of innovation, adaptability, and continuous improvement.



* Serve as a change agent, driving the adoption of digital tools, automation, and data-driven decision-making across the claims organization.



* Digital Transformation:



* Champion the implementation of advanced claims technologies, including digital claims platforms, AI-driven analytics, and automation solutions.



* Identify and implement process improvements leveraging technology to streamline workflows, reduce costs, and improve claims outcomes.



* Promote a digital-first mindset, ensuring staff are trained and empowered to use new systems and tools effectively.

Operational Oversight/Craftsmanship:



* Direct the day-to-day operations of a large-scale claims organization, ensuring timely, accurate, and fair resolution of high volumes of claims.



* Monitor and analyze performance metrics across multiple teams and locations, using digital dashboards and analytics to drive efficiency and effectiveness.



* Operate at the pinnacle of technical expertise to deliver unparalleled claim outcomes, ensuring exceptional quality handling, timely processing, and consistently high execution of loss cost management strategies.

Compliance & Risk Management:



* Ensure all claims handling practices comply with federal, state, and local regulations across multiple jurisdictions.



* Oversee risk management strategies, including fraud prevention, litigation management, and adherence to internal controls.

Customer Experience:



* Champion a customer-centric approach, leveraging digital solutions to enhance the claimant and policyholder experience.



* Resolve escalated and complex claims issues, setting the standard for professionalism and empathy.



* Stakeholder Engagement:



* Collaborate with underwriting, legal, finance, IT, and other internal partners to support business objectives and drive cross-functional digital initiatives.



* Represent Chubb in industry forums, regulatory meetings, and with key external partners.



* Talent Management &...