Staff Development Specialist (C29)

Salary Range: $30.54-$44.06 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care.

Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The Staff Development Specialist designs, develops, delivers, and evaluates technical training for multiple custom and enterprise business systems that support service delivery, compliance, and operational workflows.

These systems may include case management platforms, databases, electronic medical record systems, and other internally developed or vendor-supported applications.

This role supports system adoption, data quality, and consistent system use by translating system functionality and business processes into clear, role-based training, documentation, and learning solutions.

The position collaborates closely with IT teams, program staff, and external partners to analyze training needs, design effective learning strategies, and continuously improve user readiness in a dynamic environment.

Functions of the position include, but are not limited to the following:

ESSENTIAL FUNCTIONS

Design, develop, and deliver technical training for business systems using instructor-led, virtual, and blended learning approaches.

Apply instructional design models (e.g., ADDIE or similar frameworks) to analyze training needs, define learning outcomes, and develop scalable training solutions.

Develop and maintain system training materials, user guides, job aids, and other documentation that support ongoing learning and system adoption.

Utilize and support Learning Management Systems (LMS) to assign training, track completion, maintain course content, and support training reporting and compliance needs.

Collaborate with IT teams, system administrators, business stakeholders, and vendors to gather requirements and remain aligned with system updates and enhancements.

Facilitate user feedback sessions, focus groups, or surveys to identify training gaps, usability challenges, and adoption barriers.

Analyze support tickets, user inquiries, and system usage trends to inform targeted training improvements and recommendations.

Participate in system testing and user acceptance testing (UAT) to assess user impact and training implications.

Evaluate training effectiveness and recommend improvements to training strategies, materials, and delivery methods.

Maintain training records, documentation libraries, and version-controlled materials.

Communicate training outcomes, recurring issues, and recommendations to leadership and stakeholde...