SV Standard Jobs Analyst

PRIMARY FUNCTION:

The Standard Jobs Analyst will work closely with the Service and Product Support teams.

This position is responsible for building standard jobs to provide our Sales and Product Support teams with service repair options for our customers.

This position is responsible for developing metrics and utilizing system resources to provide data reflecting standard job usage, labor efficiency and profitability of repair offerings and standard jobs.

ESSENTIAL DUTIES:


* Evaluate and create repair time guidelines/standard jobs related to component rebuilds and preventative maintenance services for equipment in the construction, mining, agricultural and forestry industries.


* Utilizes technical knowledge, data and skill to determine proper repair methods.

Obtain technical assistance with difficult and unusual conditions.


* Develop standard job repair options for NPI machines as they are introduced in territory.


* Identify missing standard job repair options for existing high-volume machine population.


* Review and correct existing standard job repair options for profitability, monitor gross profit by contract.


* Coordinate with other departments to build and modify standard jobs/repair options as required/requested.


* Work with shops for standard job accuracy


* Apply any pricing changes (labor, parts, misc.) in databases as needed.


* Develop and publish reports of the utilization of repair time guidelines/standard jobs.


* Review time guideline variances and take appropriate action to resolve.


* Own ThoughtSpot - Work Order Dashboard management


* Use CAT SIS, Builder/Calculator and other related software to build repair options for Maintenance and Repair Contracts, TM&R's and Customer Value Agreements


* Training/Reporting



* Train service/sales teams on use of Standard jobs, CVA's as needed.


* Assist service team on use of technical platforms as needed (ThoughtSpot, Builder, etc.)


* Create communication path for standard job and contract requests.

MINIMUM REQUIREMENTS:

Education:

Two-year graduate in business related field with three years of experience in related field or High School graduate with five years of experience in related field

Work Experience:

3 years of dealer experience (preferred) or related work experience,

Physical:

Must be able to sit for extended periods using PC and telephone.

The following may be required: extended periods of standing on hard surfaces, climbing on equipment, daytime or nighttime driving, overnight travel.

Other:

Exceptional verbal and writing skills, must be able to work independently, understand and implement continuous improvement concepts, strong working knowledge of MS Suite; Familiar with Microsoft Dynamics AX, Microsoft SharePoint; Technical experience/aptitude (preferred)

This job description is not intended to be all-inclusive.

Your supervisor may request and assign you similar duties.

Any major modificat...