Order Management Specialist - Entry Professional (Outsource)

Working location: Foxconn Bac Giang Factory

What will you do?

The Order Management Specialist will act as the key liaison between customers, internal teams, and the contract manufacturing partner.

This role ensures seamless order processing, from customer order intake to delivery fulfillment by the contract manufacturer, while maintaining high levels of accuracy, responsiveness, and customer satisfaction

v Order Processing & Coordination


* Receive and validate customer purchase orders (POs).


* Enter and maintain orders in the ERP system.


* Provide input and collaborate with internal planning, supply chain, and production teams to ensure order fulfillment.

v Contract Manufacturer Interface


* Convert firmed orders to the contract manufacturing partner.


* Follow up on order changes, rescheduling, or issues and communicate updates to stakeholders.


* Conduct good receipt from CM partner to internal ERP system

v Documentation & Reporting


* Maintain accurate records of orders, changes, and communications.


* Generate regular order status reports for internal and external stakeholders.


* Support invoicing and shipping documentation processes.

v Issue Resolution


* Proactively identify and resolve order-related issues.


* Escalate critical problems to relevant managers when necessary.

v Process Improvement


* Involve to the continuous improvement of order management processes and tools.

What skills and capabilities will make you successful?


* Education: Bachelor's degree in Business Administration, Supply Chain Management, or a related field.


* Job Related Experience: 1+ years of experience in order management (fresh graduate will need training in 6 months), customer service, or supply chain coordination, preferably in the electronics or manufacturing industry


* Business Understanding: Experience working with contract manufacturers or EMS providers.


* Others (e.g.

language skills, technical skills): Familiarity with export/import documentation and logistics processes

What's in it for you?


* Competitive gross salary, including a 13th-month bonus


* Performance-based incentives


* Full salary coverage for tax and insurance contributions


* Monthly transport & phone allowance


* 12 days of annual leave


* Annual health check-up provided


* Gain hands-on experience in logistics and supply chain operations


* Be part of a dynamic team where your contributions are valued, and your performance can open doors to future opportunities within the organization.

Who will you report to?

EMS director & Operation Manager

What will you do?

The Order Management Specialist will act as the key liaison between customers, internal teams, and the contract manufacturing partner.

This role ensures seamless order processing, from customer order intake to delivery fulfillment by the contract manufacturer, while maintaining high levels of accuracy, responsiven...