Onsite Services Technician

Onsite Services Technician

Location: Dunavecse, Hungary Job Type: Full-time Department: Digital Innovation & Technology Reports To: Proximity Zone Leader

Job Summary: The Onsite Services Technician ensures seamless IT operations and exceptional end-user experience by delivering hands-on technical support and managing workplace infrastructure across Schneider Electric sites.

This role is critical to maintaining productivity and supporting digital innovation initiatives.

Key Responsibilities

• Desk-side Support: Provide direct technical assistance for desktops, laptops, tablets, smartphones, and related devices.

• Hardware Break & Fix: Diagnose and repair hardware issues, manage replacements, and ensure data restoration.

• Warranty Management: Coordinate repairs with manufacturers and third-party vendors, handle warranty claims and logistics.

• Asset Tracking: Maintain accurate records of equipment status and user assignments in asset management systems.

• IMACD Services: Perform Install, Move, Add, Change, and De-Install tasks for workplace equipment.

• Eyes and Hands Support: Execute technical tasks under remote team guidance, including resets and troubleshooting.

• Escort Services: Facilitate vendor visits for repairs and maintenance, ensuring compliance with Schneider Electric standards.

• Stock Management: Manage inventory levels and ensure availability of spare parts and accessories.

• VIP Support: Deliver priority support to VIP users with timely issue resolution.

• Onboarding: Assist new employees with IT asset delivery, setup, and training.

• Event Support: Provide technical assistance for special events, including A/V setup and troubleshooting.

• Order management: Placing orders for laptops, small equipements

• Support for projects: offering support to regional or global projects which will impact the local site

Job Requirements

Education & Experience

• Bachelor's degree in IT, Computer Science, or a related field would be an advantage or equivalent working experience.

• Minimum 2 years of experience in IT support or a similar role

• Experience in hardware diagnostics, asset management, and technical troubleshooting.

Skills & Competencies

• Good technical knowledge of workplace equipment (PCs, laptops, tablets, smartphones, printers).

• Proficiency in troubleshooting and repairing hardware issues.

• Familiarity with warranty processes and vendor coordination.

( nice to have )

• Good organizational skills for asset tracking and inventory management.

• Strong communication skills for interacting with end-users and vendors.

• Fluency in English and local language(s).

Certifications (Preferred)

• Any certification would be an advantage

Personal Attributes

• Professional demeanor and adherence to security and confidentiality policies.

• Customer-focused with strong problem-solving skills.

• Ability to work independently and collaboratively.

Work Condition...