Customs Operations Billing and Document Reconciliation Agent

Job Title: Customs Operations Billing and Document Reconciliation Agent
Job Location: Columbia, SC

We have an exciting opportunity for a Customs Operations Billing and Document Reconciliation Agent to support customer billing activities and internal and external account reconciliation processes. Ideally, this position will be based in Columbia, South Carolina; however, we are open to considering candidates in other locations. In this role, employees have the opportunity to expand technical skills, deepen knowledge of customs operations and billing systems, and pursue meaningful professional development.

Successful team members can grow into advanced roles such as Senior Billing Specialist, Lead Reconciliation Analyst, Customs Brokerage roles, Team Lead, or other positions within our Customs Solutions organizations offering a clear and rewarding career path within DHL.

Key Responsibilities:


* Process customer billing of medium complexity requiring strong understanding of INCOTERMS, billing procedures, and Accounts Payable/Receivable principles.


* Ensure timely and accurate billing of assigned customs brokerage transactions in accordance with established policies and procedures.


* Perform reconciliation of documents and billing elements to ensure completeness and accuracy prior to invoicing.


* Identify and resolve billing discrepancies by reviewing customer profiles, shipment data, and supporting documents.


* Conduct data audits, validate billing inputs, and maintain audit-ready documentation.


* Utilize DHL systems—including Customs Management, CW1, and EDM—to trace shipments, update data elements, execute virtual bill print functions, and manage workflow queues.


* Upload, index, and manage documents in imaging systems to support billing and reconciliation requirements.


* Collaborate with Finance, Operations, and Brokerage teams to address billing disputes, adjustments, and escalations.


* Adhere to revenue recognition guidelines, internal controls, and compliance standards.

Skills/Requirements


* High school diploma required; Associate’s or Bachelor’s degree in Business, Accounting, Logistics, or related field preferred.


* 3–5 years of experience in billing, accounts receivable/payable, or related operational finance role.


* Customer Service Experience is preferred.


* Customs brokerage exposure and Cargo Wise experience is a plus.


* Strong attention to detail with ability to analyze data and resolve discrepancies.


* Ability to effectively communicate status updates and work collaboratively with internal and external partners.


* Intermediate Microsoft Excel skills including pivot tables, VLOOKUP, and trend analysis.


* Proficient in Microsoft Outlook for email, calendar management, tasks, and collaborative communication.


* Ability to work within Microsoft Teams and OneDrive; experience with Microsoft iShare for document upload/navigation.
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