Sales and Service Support - Stockholm

To strengthen our Back-of-House team in our Stockholm store, we are now recruiting a Sales and Service Support.

Mail responsibilities:


* Manage till operations, including opening/closing and reconciliation


* Review and comment on relevant reports in internal tool


* Complete files in desktop application for aftersales


* Prepare products for repair shipments and follow up with customers


* Manage customer service, including order sourcing, validation, and notifications


* Process remote sales payments and follow up with customers


* Order, follow up, and assign staff uniforms

Profile:


* Minimum of 5 years experience in sales and customer service required


* Strong attention to detail


* Excellent communication skills in Swedish and English required


* Ability to multitask and prioritize in a fast-paced environment


* Proficiency in computer applications

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.