Tech Partner

Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

- Desk-side support,

- Hardware break and fix

- Warranty Management (vendor and third party contract management)

- IMACD (Installation, Move, Add, Change, and Disposal Services)

- Hardware and Software Asset tracking

- VIP Support

- Stock level Management

- Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

- Eyes and Hand Support to server and network administrator

- Escort Services to external suppliers

- Non Catalogued Onsite Services (Non Standard Service Requests)

- Level 1 support/responsibility to IT infrastructure

Responsibilities

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.

• Provides Asset Tracking services for Schneider workplace equipment.

Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.

• Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.

• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.

• Provide physical on-site and/or remote support services for end users in remote locations.

• Provide on-site support for any activities for server maintenance upgrades.

• Provide L1 support for audio/ visual equipment.

• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.

• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.

• Coordinate with external vendors for service to location infrastructure components.

• Provide installation / relocation / disposal of network printers.

• Provide secure location for storage of on-site tapes.

Skills Required

- Innovative and creative

- 1+ years end user support experince in different platforms

- Graduated from at least university (2+ years) related with computer science

- Ability to work in flexible hours depends on need

- Experienced with ITSM tools.

- Experienced with VIP users support

• Microsoft certified professional

• Governance and management of vendors.

• SCCM, AD, McAfee, MS Outlook, Office 365.

• Needs to be continually learning the latest platforms and technology tools.

• Overall technical understanding of all IT platforms and ser...