Lead Site Reliability Engineering - Network

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Network Product , you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.

Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities


* Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability.


* Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes.


* Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics.


* Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services.


* Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis.


* Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience.


* Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation.


* Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures.


* Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences.


* Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.


* Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.


* Demonstrates and champions site reliability culture and practices and exerts technical influence


* Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels


* Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers


* Demonstrates a high level of technical expertise within one or more technical domains and proactivel...