Specialty Referral Supervisor (WHWC)

Position Summary

The position is responsible for staff development, program oversight, referral network building, and maintaining accurate systems and documentation that support high quality patient care.

Scope and Impact

The Supervisor will oversee the daily operations of the referral coordination program, ensuring patients receive timely access to specialty care services.

This role provides leadership and support to Patient Referral Coordinators at both MHM operated sites, ensuring consistent workflow, exceptional customer services and compliance with organizational policies and procedures.

Decision Making Authority

Operates under established department expectations, guidelines and procedures.

Expected to use sound judgement and critical thinking to make decisions regarding staff daily assignments, staff supervision, complaint resolution, scheduling and workflow coordination, escalating issues to next level leadership when pertinent.

Provides leadership in ensuring compliance with organizational policies, procedures, and quality standards.

Interactions / Working Relationships

The Supervisor will collaborate closely with internal providers, external specialty providers, and community partners to streamline the referral process, resolve issues and maintain strong relationships that expand access to care for underserved populations.

Essential Duties and Responsibilities


* Supervises Patient Referral Coordinators across multiple sites, ensuring consistent performance and adherence to organizational standards.


* Coordinates with external healthcare providers to process and manage annual contracts to ensure continuity of care.


* Assists in seeking and establishing partnerships with community specialists to expand available services for patients.


* Renews specialist contracts annually or guided by department standards.


* Completes, organizes, and maintains accurate referral records, rosters, and lists of participating specialists.


* Works closely with Methodist Healthcare System, HCA Shared Services Centers and Parallon, to support charity care program benefits, criteria and limitations.


* Responds to and resolves patient and external specialty office complaints, inquiries, and service requests with professionalism and timeliness.


* Consults with internal/external physicians, mid-level practitioners, social workers, and interdisciplinary teams to facilitate referral decisions.


* Identify patient needs and secures appropriate specialty care negotiation service fees when necessary.


* Oversee time and attendance reporting, conducts counseling, staff development, and annual performance evaluations.


* Conducts monthly rounding with all direct reports to ensure engagement, communication, and operational alignment.


* Ensures team compliance with company procedures and policies to maintain a safe and supportive work environment.


* Reviews and analyzes budget reports to support budget ...