Software Trainer

This role focuses on delivering high-quality training through classroom instruction, virtual sessions, and hands-on demonstrations tailored to a wide range of user skill levels.

Trainers ensure customers gain the practical knowledge needed to apply Xactware tools confidently in real-world scenarios.

As a frontline representative of the organization, the Software Trainer I is the face of the company to the customer and plays an important role in not only training but gathering customer feedback and identifying areas for improved training or product clarity.

The position requires strong communication skills, adaptability across multiple learning environments, and the ability to travel extensively to conduct multi-day training seminars across the U.S.

and Canada.

Principal Responsibilities and Essential Duties:

Facilitate 1-5 day seminars throughout the US and Canada to train customers in the use of Xactware's software products

Conduct online training seminars using webinar applications

Assist customers in becoming more knowledgeable about Xactware products in an effort to promote overall customer satisfaction

Manage personal travel arrangements and expenses

Available to travel 14-17 days per month with possible weekend travel

Assist in the development of training exercises and course curriculum

Report product issues and customer feedback to product development teams

Completes all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation Job Qualifications:

Passion for training is a must!

Loves being in front of people, can think quickly on their feet, and enjoys solving problems.

Strong customer service skills and can work with our largest customers

Ability to learn quickly, is punctual, follows through on commitments

Excellent verbal and written communication skills

Experience teaching in a variety of different learning environments

Extensive knowledge of Xactware products.

Will train the right person who does not have experience with our products.

Proficient with MS Windows and Web-based application

Available to travel 14-17 days per month with possible weekend travel

Knowledge of commercial and residential construction procedures.

Knowledge of the property loss insurance industry is beneficial

Bachelor degree in related field or equivalent professional experience

Working Conditions:

Moderate/Intermediate amount of travel.

General office working conditions and environment

Classroom moderation with extended periods of time standing

Periodically extended hours are required to achieve targets and deadlines
This job description does not list all the duties of the job.

You may be asked by management to perform other duties.

You will be evaluated in part based upon your performance of the tasks listed in this job description.

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