Rental Specialist I

PRIMARY FUNCTION:

This position provides inside rental equipment activities ensuring customers' satisfaction and performing some administrative operational responsibilities, primarily for Compact Construction Equipment (CCE) and Building Construction Products (BCP) rentals.

ESSENTIAL DUTIES:

I.

Customer Service - Percent of Time Spent = 70%+


* Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.


* Provides rental customers' price quotes and equipment availability and delivery schedule information.


* Manages or resolves customers' rental complaints and problems to the best customer satisfaction level possible.


* Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customers with any schedule updates, modifications or delivery problems.


* Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.

etc.


* Assists with telephone collection of past due rental payments.

II.

Administrative - Percent of Time Spent = < 30%

The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing.

Individuals in this position must be trained and can perform in each main area, even though he/she may take a stronger lead in a specific area.

A.

Equipment /Inventory


* Ensure rental units are operational by coordinating repairs and maintenance with rental service technicians.


* Approves some equipment service work orders.


* Maintains current and accurate fleet service records for each unit.


* Coordinates daily transportation of rental equipment.


* Maintains current inventory usage records and ensures accurate and timely billing.

B.

Bookkeeping/Invoicing


* Expedites customer credit applications in a timely manner allowing them to rent equipment.


* Verifies gate logs ensuring equipment is tracked for inventory security.


* Maintains rental files and contracts (i.e.

rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage.


* Timely process of rental equipment related purchase orders.

MINIMUM REQUIREMENTS:

Education:
Two year post-secondary college graduate with a technical or a business administration degree.

Work Experience: One year working experience in a similar customer service-related position.

Basic mechanical and product knowledge is desirable.

Physical: Must be able to work for long periods while seated.

Must have the ability to clearly communicate with customers on the phone or in person.

Excellent customer relations is a must.

Other: Must be PC knowledge with basic level skill with keyboard and Microsoft software, preferably Excel and Word.

This job description is not intended to be all-inclusive.

Your supervisor may req...