Mobile Operations Manager

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Mobile Operations Manager has end-to-do operational accountability for Sparklight Mobile, ensuring reliable, scalable, and customer‑friendly mobile operations.

This role serves as the central operational leader across activation, provisioning, billing, and ongoing support-driving operational excellence while partnering closely with Product, Engineering, Billing, Care, Sales, and external vendors.

This is a highly visible role focused on scaling mobile operations beyond pilot phases, strengthening operational maturity, and delivering consistently excellent customer outcomes.

What You'll Do


* Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.


* Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.


* Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.


* Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.


* Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.


* Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.

Qualifications


* 7+ years of experience in customer operations, service delivery, or operational support within telecom, wireless, broadband, or technology‑enabled services environments


* Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management across multiple systems


* Proven experience supporting large‑scale product launches or platform migrations, with accountability for operational readiness and frontline enablement


* Strong cross‑functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors


* Demonstrated ability to leverage data and KPIs to identify issues, perform root‑cause analysis, and implement sustainable operational improvements


* Experience serving as an escalation point for high‑impact operational or customer issues

Preferred Qualifications


* Wireless or MVNO experience, including SIM/eSI...