Resident Network Engineer

Resident Network Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Join a dynamic team in the enterprise sector of HPE Networking and work alongside the best and brightest in the networking industry.

You will be responsible for working side-by-side with supporting the customer's operations.

The Resident Network Engineer is an integral part of our mission within the enterprise sector, providing pre and post-sales support for HPE Networking products.

You will be part of a customer account that has experienced high, steady growth over the past few years.

As a Resident Network Engineer, you will be the trusted advisor to our customers supporting our mission to help them quickly and completely adopt our portfolio of products.

This is a highly technical role, and you will develop and maintain expert-level skill sets on our products and solutions deployed within the customer's environment.

This is a US based telework position.

Role Responsibilities:


* To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.


* To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in supporting a network that is available and sustainable.


* To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.


* To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.


* Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.


* To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution


* To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer


* To hold te...