J.P. Morgan Wealth Management - Vice President - Product Delivery Manager

JPMorgan Wealth Management sits within Consumer and Community Banking (CCB) and is focused on helping investors achieve their long-term financial goals.

There are four major channels: Chase Wealth Management, J.P.

Morgan Advisors, J.P.

Morgan Online Investing, our digital investing platform, and J.P.

Morgan Personal Advisors, our newly built remote advice channel.

The business operates in a highly dynamic environment, given the rapid evolution of client behavior, regulatory changes and tight partnership with other CCB businesses.

As the Vice President - Product Delivery Manager, you will shape the future of servicing experiences by delivering innovative solutions across Voice, Authentication, Advisor Notifications, Digital Client Communications, and Servicing AI Hub.

As a Product Delivery Manager, you will lead end-to-end delivery processes, drive operational excellence, and collaborate with cross-functional teams to optimize client and advisor interactions.

Job Responsibilities


* Lead end-to-end product delivery for Voice, Authentication, Advisor Notifications, Digital Client Communications, and Servicing AI Hub, including intake, dependency management, release management, operationalization, and performance reporting.


* Manage timelines, resources, and dependencies, proactively identifying and resolving blockers to ensure successful and timely implementations.


* Coordinate change management activities across functional partners, ensuring compliance with firm risk, controls, and regulatory requirements.


* Foster collaboration with stakeholders in Product, Technology, Data, and Design to drive continuous improvement and deliver impactful solutions.


* Monitor product performance and escalate opportunities to enhance efficiency and functional coordination.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience in product delivery, program management, or a relevant domain area.


* Proven ability to execute operational management and change readiness activities.


* Strong understanding of delivery processes and continuous improvement methodologies.


* Experience with release management and deployment strategies for platform-wide solutions.

Preferred Qualifications, Capabilities, and Skills


* Proficient knowledge of the product development life cycle, design principles, and data analytics.


* Experience working with digital servicing, client communications, or AI-driven platforms.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on t...