Senior Director, Enterprise PMO Program Manager

Essential Duties and Responsibilities:

- Oversee PMs implementing the full project lifecycle for various IT and other technical activities that ensure successful project completion.

- Serve as the central point of contact and primary interface for all project escalations from project managers and business stakeholders.

- Manage client interactions at all levels, assigning appropriate contact points as needed and insuring smooth communication and coordination of activities.

- Manage project expectations, evaluate project needs across programs, and communicate with stakeholders to ensure that program needs are met with respect to urgency and priority.

- Implement deliverable review processes to ensure quality and accuracy meet project, stakeholder, and contractual standards.

- Work closely with government customers and key alliance partners to establish an environment where best practices are developed and continually improved.

- Implement best practices in all project management functions including estimating, work breakdown, scheduling, tracking, status reporting, and risk identification.

- Lead and motivate professional staff, solidify succession plans, and enhance management's capability to meet strategic and operational objectives.

- Review IT and project management trends to identify opportunities for process improvement or cross-training of project managers.

- Track and report critical business metrics that provide accurate assessments of all aspects of growth, productivity, strategic effectiveness and financial performance and move aggressively to implement corrective actions when needed to achieve objectives.

- Coordinate, prepare and manage technical presentations and functional demonstrations to internal and external stakeholders.

- Ensure the project management process meets company standards and procedures.

Job-Specific Essential Duties and Responsibilities:

-Manage large program experience, ability to manage complex, high visibility projects.

-Execute programs while driving strong business relationships.

-Serve as the central point of contact and primary interface for project escalations from their projects, project management team, and business stakeholders.

-Collaborate with IT PMs on inter-dependent projects as well as program managers responsible for delivering the overall enterprise strategy to the organization.

-Manage assignment of projects to matrixed or direct Project Managers based on skills, capacity, and schedule requirements.

-Point of Escalation on technology projects within team.

Provide calm voice for operations as needed to resolve issues.

-Review project plans, issues, risks, and deliverables weekly with PMs within their team.

Ensure alignment with expectations of project.

-Coach project team members and determine gaps in skills for training or mentoring.

-Manage accountable workload and professional development goals for direct reports to include weekly one-to-one and quarterly development d...