Senior Manager of Client Success – Launch Accelerator

We're committed to bringing passion and customer focus to the business.

Trinity Life Sciences is hiring a Client Success Manager (CSM) within the Digital and AI Solutions group. This role is a unique opportunity to help clients bring therapies to market faster by using cutting-edge technology.

You will serve as the primary partner to Trinity’s Launch Excellence team and as a trusted partner to clients in adopting and operationalizing Trinity’s GenAI-powered launch planning and management platform, Launch Accelerator. You’ll ensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables best‑in‑class launch execution. The ideal candidate enjoys working cross-functionally with clients, has deep expertise in launch planning and execution, and is comfortable using and selling technology.  

Key Responsibilities 

Product Expertise 


* Act as the Launch Accelerator product expert serving as a valuable resource to help both existing and prospective clients maximize the value of the application.  



* Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience. 

Client Onboarding & Enablement 


* Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator’s core functionality, workflows, reports & dashboards, and collaboration features. 



* Train cross-functional stakeholders and support adaptation for various launch models. 



* Understand client team’s key needs and find new and unique ways for Launch Accelerator to fulfill them. 



* Coach users on best ways to use LA to their advantage, keeping in mind client value areas. 

Ongoing Client Success, Value Realization, and Continuous Improvement 


* Act as day-to-day point of contact for client questions and tech support. 



* Proactive client support through regular meetings to gain feedback, share updates and strengthen alignment and communication. 



* Capture client feedback and collaborate with product teams to advocate for clients and help strengthen our value pipeline of new capabilities. 



* Support testing of new features. 

Own Support Materials and Onboarding Toolkits  


* Ensure training and support materials are continuously updated to help clients maximize the value of Launch Accelerator. 



* Translate feedback into product enhancement suggestions/requirements and collaborate with Product Management for prioritization and inclusion in the roadmap 

Client Growth & Expansion Responsibilities 


* Identify expansion opportunities within LA and LEx and promote multi‑launch usage. Identify broader opportunities to Trinity’s products and services. 



* Build trusted relationships to uncover needs. 



* Support renewal and upsell conversations. 



* Track client...