Event Staff - Usher at Denver Center for the Performing Arts

Goodwill of Colorado

    Job Description

Pay Rate: $20.05 per hour

Work Schedule: PART TIME - Wednesday - Sunday 5:00pm - 10:00pm (Schedule is subject to change depending on the event)

 

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

 

Key Responsibilities


* Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks


* Confidently and respectfully address patrons when policies are not being followed before, during, or after performances


* Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs


* Provide clear directions in accordance with venue safety policies and procedures


* Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines


* Work nights, weekends, and holidays as required by event schedules


* Comprehend, direct, and execute emergency procedures, including venue evacuations

 

Venues Covered

Team members must be willing and able to work at both venues:


* Temple Hoyne Buell Theatre


* Ellie Caulkins Opera House

 

Qualifications & Experience

This position includes strenuous physical and situational demands, including but not limited to:


* Ability to comfortably navigate theaters in dark, quiet environments


* Ability to work independently and adapt to redeployment as operational needs require


* Ability to learn and retain seating layouts within multiple theaters


* Strong communication skills with the ability to convey information concisely in time-sensitive situations


* Ability to move quickly or run when required during a shift


* Ability to perform regular patrols throughout a shift


* Tolerance for loud noise and amplified music


* Ability to lift and carry a minimum of 25 pounds


* Ability to climb stairs and stand for extended periods without sitting


* Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines


* Ability to operate ticket scanners, including reading and responding to visual and audible prompts


* Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification


* Ability to open and close doors, including fire doors, following production-specific and safety guidelines


* Ability to read and comprehend event tickets, event briefing sheets, and other printed materials


* Willingness to perform other duties as assigned based on operational needs

 

Physical Requirements

Attachment to Job Description

 

Job Title: 275 – GSS, Service Dept Number: 5450

 



*Specific job descriptions will be made available upon meeting with the Goodwill Sta...