Director of Student Enrollment Services Center

Job Description

The newly created Student Enrollment Services Center at Stevens Institute of Technology represents integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration.

This new one-stop office will act as a “single point of service” across these areas to promote a progressive, simplified, and consistent student experience and a culture that supports student satisfaction and success.

Stevens is seeking an inaugural Director for this new team.

The Director will report to the Senior Director for Student Enrollment Services within the Division of Enrollment Management.

The position oversees the activities and staff for the smooth and efficient student-facing functions of the Offices of Financial Aid, Student Accounts, and Registrar for all undergraduate and graduate students at Stevens regardless of learning modality.

The Director will work closely with the operational staff of these offices to ensure consistency in student information, processes and policies, support, and escalation as needed.

The Director will provide leadership, oversight, strategic planning, supervision, and management of the staff and operations of the newly integrated cross-functional service in the areas of registration, student accounting, financial aid, and the technology that supports these services.

In addition to leadership and management of the team, the Director will be a strategic thought partner and is responsible for leading and directing strategic priorities and process improvements for Stevens and the Division of Enrollment Management.

To cultivate business methodologies and strategies to improve the quality of the student’s educational experience and retention initiatives, the Director will work on process improvements and craft policies and practices, along with the Offices of Financial Aid, Student Accounts, Registrar, Academic Advising and Student Affairs teams.

The Director will focus on understanding and improving student service levels, business processes, compliance risks, technology, and supporting organizational structures.

This position is responsible for and not limited to the following:


* Serve as sponsor or lead on projects and provide direction and vision to staff for the newly created team.


* Implement high-level policy decisions regarding registration, student records, financial aid, and student accounts for Stevens in collaboration with the respective offices.


* Ensure compliance with policies and maintain strong, engaged partnerships to assess processes.


* Resolve escalated student/parent issues referred from different offices and work to resolve escalated one-stop generalist issues.


* Evaluate technical needs and enhancements across Enrollment Management, one-stops, and functional offices used in student services administration and incorporate improvements and modifications when appropriate.


* Meet regularly with other enrollment manageme...