Field Services Order Management Specialist (German Language) - 1‑Year Fixed-Term

SCHNEIDER ELECTRIC
is looking for a new colleague located in Budapest
for the position of:

Field Services Order Management Specialist - German speaking for 1 year fixed-term

Schneider Electric is a global specialist in energy management and the world leader in energy efficiency.

We operate in over 100 countries with more than 130,000 employees.

We are currently recruiting for a Field Services Order Management - Entry level colleague in our newly created Service Hub to lead and support our teams in different countries.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

https://www.youtube.com/watch?v=dux6kG13QWM

Scope:

The key responsibilities of the Field Service Order Management Specialist (Entry level) are to ensure Service Orders & Contracts are well created and booked according to Customer's Purchase Orders.

Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Flow business the Order Management Specialist will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).

What will you do?

- Review Customer's Purchase Orders and validate the following information


* Installed Products are eligible and correct for services


* Bill to Accounts and Installed at accounts are correct and active with payment condition


* PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review)

- Book and set billing plan


* Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)


* Ensure all contract information are transferred


* Set appropriate billing plan in the system to ensure proper invoice generation


* In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts


* Issue a credit request if needed

- Post Booking Executions


* Apply Service Entitlements and Project management Plans to the proper Service Contracts


* Create Service Work Orders associated to service orders with good understanding of scope of work


* Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders


* Provide booking confirmation to the customer or SE project managers


* For flow business:
+ Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
+ Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks


* Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting


* Use digital tool (e-MRO) to check availa...