Cash Application & Invoicing Team Lead (2-year fixed term contract)

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
033337 Cash Application & Invoicing Team Lead (2-year fixed term contract) (Open)

Job Description:

Responsible for leading all Cash Application & Invoicing activities for EMEA, ensuring compliance, driving process improvements, managing the team, and supporting high-quality customer service in a dynamic multinational environment.

Key Responsibilities 


* Provide daily leadership and guidance on Cash Application & Invoicing processes; prioritize workload for internal and external stakeholders.


* Support the AR Supervisor in meeting SLA KPIs and goals; prepare and comment monthly KPI results.


* Ensure full SOX compliance with zero deficiencies; support both internal and external audit requirements.


* Coordinate end-to-end Dispute Management (coding, facilitation, reporting, RCA, improvements, credit memos).


* Foster strong collaboration with internal and external customers, Sales, and Manufacturing to ensure timely cash application and invoicing.


* Assist customers with various payment methods (Credit Card, ACH/EFT, Check, Wire, etc.).


* Manage team utilization (work allocation, leave control, vacation planning); ensure business continuity with proper backup structure and employee administration.


* Meet targets for Productivity, Quality, and Schedule metrics; proactively escalate significant issues as needed.


* Support AR Supervisor with AR entry reviews, reconciliations, bad debt provisions, write-offs, and closing checklists.


* Provide regular performance feedback; address attitude issues; motivate the team and manage retention.


* Participate in recruitment (interviews, assessments) and ensure effective onboarding and monitoring of probation period milestones.


* Lead continuous improvement initiatives and drive implementation of process enhancements.


* Participate in customer floor-walks and ensure team activities and achievements are well represented.


* Organize team-building activities to support engagement and cohesion.


* Maintains strong cross-functional stakeholder communication, ensuring regular alignment with Finance, Customer Service, Sales, and SSC teams.


* Drives system-re...