Employment Coach Specialist - Idaho, Remote

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

- Provide documentation for customers to report employment.
- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.
- Continuously motivate customers to keep moving toward their employment goals.
- Achieve weekly, monthly, and quarterly performance and quality goals.
- Stay abreast of policies and procedures.
- Develop an employment action plan (Work Plan) with customers, guiding them towards employment.
- Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.
- Review program requirements with customers.
- Link customers to employers and/or training/education providers to fulfill their Work Plan.
- Track customers' progress and participation in their assigned activities.
- Must live in the state of Idaho

- Ability to work 1 day at the Department of Labor or local library

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Must reside in Idaho

- Must be willing to work the adhered schedule of 8-5pm

- Ability to work 1 day at the Department of Labor or local library

- Maintain reliable attendance during the first 90 days of assignment

This position is remote and will require quiet workspace in your home for remote work.

Home Office Requirements:
- Reliable High Speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace

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