Regional Contract Manager (Wales, UK)

Accountabilities:

1.

Own and deliver accurate, timely, and insightful performance reports and updates to commissioners and senior leadership, ensuring clarity on regional performance and compliance with contractual obligations.

2.

Lead on develop, implement, and evolution of commissioner-led action plans based on Performance Management levels, contractual requirements, and performance gaps, setting ambitious yet achievable targets to drive improvement.

3.

Act as the regional performance authority and main point of contact for all performance-related matters, including queries, claims and forecasting, ensuring professional and consistent stakeholder engagement.

4.

Collaborate with ACM's, PM's and PD's with any other key internal & external stakeholders to share actionable insights, address performance challenges, and ensure alignment with commissioner expectations.

Key Contacts & Relationships:

Internal:

• Senior Maximus Leadership

• Operations Directors

• Performance Directors

• Performance Managers

• ACM's

• Operational Teams

• Clinical Governance

• CI

• Quality

• Commercial

• BI / MI / Performance Insight

External:

• Multiple Commissioner key contacts

Qualifications & Experience

Essential:

• Proven experience in performance management and data-driven decision-making, ideally within multi-contract or commissioner-led environments.

• Knowledge of commissioner performance frameworks and contractual compliance requirements.

• Excellent interpersonal and stakeholder engagement skills, able to build trust and influence at all levels.

• High competency in data analysis, insight generation, and presenting actionable recommendations to senior stakeholders and commissioners.

• Demonstrated success in developing, implementing, and evolving commissioner-led action plans based on performance trends and PMIR levels.

• Strong ability to interpret complex dashboards and MI tools (e.g., Power BI) to identify risks and opportunities.

• Excellent time management, organisational, and planning skills, with a track record of meeting deadlines and achieving performance targets.

• Commercially aware with strategic thinking and ability to see the bigger picture.

• Advanced proficiency in Microsoft Office suite and BI tools (Word, Excel, Outlook, Power BI).

• High level of literacy, accuracy, and attention to detail.

Desirable:

• Experience in forecasting and claims management.

• Familiarity with continuous improvement methodologies and operational excellence principles.

• Proven experience in performance management and data-driven decision-making, ideally within multi-contract or commissioner-led environments.

Individual Competencies:

• Self-motivated, proactive, and committed to continuous improvement, with a strong sense of accountability for performance outcomes.

• Strong communication skills, both written and verbal, with the ability to remain calm under pressure and deli...