Internal Strategy and Process Consulting Associate II

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence.

The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions.

Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement.

We are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Process Improvement Associate II - Transformation Consultant at JPMorgan Chase, you will serve as a strategic partner in transforming organizational strategy and operating models across the firm.

Leveraging your expertise in business transformation, data analytics, and artificial intelligence, you will drive innovative solutions that enhance operational efficiency, reduce risk, and deliver sustainable value.

You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency.

Your work will require initiative and judgment to resolve challenges and propose strategic improvements.

You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals.

Your ability to work with diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role.

Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

Job responsibilities


* Break down complex problems using hypothesis-driven thinking and analysis to develop insights and actionable recommendations.


* Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.


* Deliver compelling presentations to senior executives and key stakeholders, focusing on actionable insights and strategic value.

Proactively address questions and concerns, establishing yourself as a trusted advisor and thought partner.


* Collaborate with project teams to conduct stakeholder interviews, develop frameworks, and generate insights that inform process optimization, organizational transformation, and functional strategy development efforts.


* Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.


* Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.


* Develop and implement process improvement initiatives, prioritizing simplification, automation, and the integration of digital tools to enhance operational efficiency and effectiveness.


* Collaborate with cross-functio...