Lead Agent

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Lead Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations and oversee other Agents allocated to the assignment.

Responsibilities



* Represent Pinkerton's core values of integrity, vigilance, and excellence.


* Provide the client with concierge-level security at the company location and/or events.


* Deescalate tense situations or individuals that may arise.


* Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.


* Conduct quality investigations and complete investigative reports.


* Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.


* Conduct quality inspection visits as requested by the Operations Manager at client locations assuring Agents on site are in required attire and have knowledge of and are following POST orders.


* Transport the client to and from the company location and/or events.


* Secure the client’s residential perimeter, review CCTV, manage access controls, and respond to alarms as needed.


* Identify and escalate equipment deficiencies/failures.


* Oversee assigned Agents and coordinate scheduling to ensure the appropriate coverage.


* All other duties, as assigned.

Qualifications

High School Diploma or GED with five years of concierge-level security services, military service, and/or law enforcement experience.

Experience leading a team is preferred.

A New York Armed Security License and CCW are required.



* Concierge-level customer service experience.


* Able to complete thorough and accurate investigations and reports.


* Access control systems, CCTV, and alarm monitoring experience.


* Strong problem-solving skills.


* Able to interact effectively at all levels and across diverse cultures.


* Solid verbal and written communication skills.


* Computer knowledge; Microsoft Office.


* Maintain confidentiality when dealing with sensitive information.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;


* Regular computer usage.


* Maintain composure in dealing with authorities...