Lead SOC Analyst

Together we make breakthroughs possible.

At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared.

Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need.

We value the power of unique perspectives and experiences to unlock innovation.

At OCLC, your ideas matter, whether you have two years of experience or 20.

You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC?

OCLC is consistently recognized as a best place to work by several independent programs.

We recognize and reward people and results with a comprehensive Total Rewards package.

This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.


* We know the best ideas don't always happen at a desk.

Take a walking meeting around our 100-acre campus or enjoy lunch on the patio.

We're committed to your success-both personally and professionally.

Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.



* Free use of our on-site fitness center, gym sports, group exercise classes, and game room



* Onsite catering and cafeteria subsidized by OCLC



* Health and wellness events



* Work environments with individual and team spaces and the latest technology tools



* Paid parental leave and adoption assistance



* Tuition reimbursement and Public Service Loan Forgiveness eligibility



* Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The job details are as follows:
The major purpose of the Service Operations Center (SOC) Lead Analyst at OCLC is to monitor and control the member facing online services that OCLC provide for its customer's use, and provide leadership and mentorship at a tactical level for their peers.

In addition, the SOC is charged with monitoring and controlling the internal systems and services that OCLC provides for employee use.

The expected service delivery outcome of this monitoring and controlling activity is the assurance that all services are functioning as expected to deliver business value, and that when they are not functioning as expected, issues are quickly identified and re mediated.

In support of this outcome the SOC operates 24x365 to provide coverage across time zones and geographic regions.

The SOC is always on duty.

Members of the team are expected to occa...