Ocean Freight Specialist

Join the global leader in logistics!
DHL is seeking an experienced Ocean Freight Specialist to manage end‑to‑end shipment coordination while delivering exceptional customer service.

In this role, you’ll be the primary contact for customers, ensuring smooth execution of ocean freight imports/exports, resolving issues, and identifying opportunities to add value.

What you’ll do


* Coordinate bookings, documentation, and international transport


* Manage routing, ensure service commitments, and maximise profitability


* Handle customer enquiries, exceptions, complaints, and claims


* Ensure regulatory compliance for all shipments


* Identify upselling opportunities and support customer retention


* Resolve operational issues and support continuous improvement


* Ensure customers are billed on time with accuracy

 
What you’ll bring


* Strong attention to detail and problem‑solving skills


* Customer‑focused communication and relationship‑building


* Experience in ocean freight operations (imports/exports)


* Ability to manage multiple tasks in a fast‑paced environment

 
Why DHL?


* Hybrid working options after onboarding


* Recognised as a Great Place to Work


* Annual fitness & wellbeing subsidy


* Career growth in a global organisation

 

If you're looking for a long‑term career with a company that values its people—apply now!