Manager Issue Resolution

* Bachelor's Degree preferred or equivalent in related work experience.

Minimum of two years experience in a supervisory related position and a minimum of four years construction estimating or property adjusting background or related experience.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to effectively manage and supervise employees.


* Strong negotiation techniques and use of persuasion.


* Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

#LI-EC1


* Manages the work of the Issue Resolution department staff.

Ensures department provides clients with consistent, timely and high quality resolution of workmanship warranty or liability damages associated with restoration repairs.


* Manages all aspects of assignment process involving Issue Resolution.


* Manages personnel, to include feedback for team member performance appraisals, assist with resolution of personnel issues and interviewing and selection process.


* Provides training, coaching and guidance to team members.


* Manages and monitors staff to ensure high levels of customer service.


* Monitors assigned work to ensure balanced workload and production and quality standards are met.


* Audits department work product.


* Maintains product quality through compliance with service standards.


* Maintains oversight for high level or complex assignments involving legal representation.


* Communicates necessary information to employees on a timely basis.


* Works to enhance or design applications as needed for improving processes.


* Participates in special projects or performs duties in other areas as requested.


* Upholds and projects the public image of the Company.


* Maintains overall knowledge of Contractor Connection business model.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.