Lead: Customer Experience

Join our dynamic team as a customer experience operations senior professional and be the champion of exceptional customer service! Help us transform customer feedback into meaningful actions that drive business success and create lasting customer relationships.

What will you do:


* Lead customer experience initiatives across multiple channels and platforms, ensuring exceptional service delivery and customer satisfaction


* Analyze customer feedback and research data to identify trends, opportunities, and areas for improvement


* Develop and implement action plans in collaboration with business stakeholders to enhance customer experience


* Drive rapid resolution of customer dissatisfaction through effective containment, correction, and prevention strategies


* Partner with cross-functional teams to optimize customer experience and exceed expectations

What will make you successful:


* Proven track record in customer experience management and operational excellence


* Minimum 5 years experience managing customer experience


* Strong excel experience


* Strong analytical skills with the ability to translate customer insights into actionable improvements


* Excellence in stakeholder management and cross-functional collaboration


* Deep understanding of customer experience metrics and measurement methodologies


* Outstanding problem-solving abilities and project management skills

What's in it for you:


* Opportunity to drive significant impact on customer satisfaction and business growth


* Leadership role in shaping customer experience strategies


* Collaborative environment with exposure to multiple business functions


* Professional development and growth opportunities


* Chance to build and influence customer-centric culture across the organization

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

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