Supervisor, Transportation Operations

Primary Responsibility :

Supervise the day-to-day transportation services activities of an assigned site(s).

What You'll Do :

• Supervise the day-to-day transportation operations.
• Supervise the work of the driver team.
• Contact carriers to resolve performance or billing issues.
• Contact warehouses to resolve delivery or billing problems.
• Assist the Transportation Operations Manager in the development of formalized business rules, daily shipping matrixes, and carrier service reviews.
• Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling of workflow.
• Assist in resolving customer-related problems with regard to orders, service, and delivery.
• Gathers and analyzes information to prepare reports.
• Provide support for transportation associates.
• Other duties as requested.

What Experience and Education You Need :

• Bachelor's/Associates degree and 2-4 years of transportation and dispatch experience; or equivalent combination of education and experience.
• Minimum 1 year of proven supervisory experience required

What Could Set You Apart :

• Knowledge of DOT laws and HOS regulations
• ELD experience is a plus
• On-call/after hours when needed
• General knowledge of geographical areas and running lanes
• Excellent management skills and possess the ability to coordinate multiple tasks in deadline driven, fast paced environment.
• Possess a passion for customer service and lead the team by example.
• Strong ability to lead and manage others; strong motivator and team player approach.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills.
• Proficient computer skills (Microsoft Office and working knowledge of transportation/dispatch tools required)
• Strong ability to form and foster business relationships.

Demonstrate a partnership approach in working with the facilities, carriers, and our customers.

Physical Requirements :

• The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane
• May require visiting facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Occasionally works evenings or weekends in order to...