IT User Support Technician III - ACR

The Riverside County Information Technology (RCIT) department has an opportunity for an IT User Support Technician - Level III with the ACR Support Services IT Helpdesk Riverside.

The selected candidate will be responsible for MECM, SCCM and Intune Management, performing software installations and printer configurations.

They will also assist staff with troubleshooting various desktop issues both hardware and software related.

The RCIT Department seeks candidates with knowledge and experience of Powershell scripting, ITSM Software (FreshService), SolarWinds, Microsoft 365 Administration and Active Directory.

Meet the Team!
The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure.

RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.

• May provide oversight, mentor, and delegate work to subordinate staff; may participate in the employee selection process and recommend corrective action.

• Repair, patch and provide network support to systems; support several sites and servers.

• Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting reported problems; coordinate equipment deliveries, software licensing compliance and inventory control.

• Provide project oversight; evaluate and determine viability and compatibility of hardware and software with systems; make decisions for issues and act as escalation support when needed.

• Create and delete user accounts; maintain security by adding and removing users from security groups.

• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail; provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

• Diagnose, troubleshoot, repair software, hardware, and network malfunctions; add user home directories/group membership and modified user accounts; coordinate with other IT divisions to resolve problems relating to network and email issues.

• Inform and train users in equipment and software operation; analyze and make recommendations o...