Technical Support Specialist

Who We Are

Tricentis is a global leader in AI-augment continuous testing and quality engineering.

The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing.

An approach that’s totally automated, codeless, and intelligently driven by AI.

It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.   

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC.

We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.

  

About the Role

Our Support Specialists provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software applications.

They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

Increase your market value by stepping into the future 


* Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently 


* Create technical documentation to serve as a knowledge base for handling support issues 


* Ensure inquiries are responded to within established timeframes and support service levels are achieved 


* Collaborate closely with development and service teams as well as key account management. 


* Shape the future of the product by reporting bugs and feature requests 


* Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge 

 

Basic Qualifications: 


* 2 or more years of experience in technical support/Test analyst/QA, or in a customer-facing role 


* Bachelor of Science in Computer Science/Engineering or a relevant Degree 


* Some experience/knowledge on Tricentis Tosca 


* Experience with enterprise software applications 


* Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL 


* Basic understanding of software testing concepts 


* Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education 


* Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge 


* Certified on AS1, AS2, and AE1 from Tricentis 


* Flexibility to work in shifts 


* Flexible in Hybrid Setup 

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