Client Success - Product Senior Associate

Shape the future of our customer experiences and directly influence product success.

Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments.

As a Senior Customer Success Associate in Connected Commerce on the Wallets and Lending team, you support our clients throughout their journeys with our products.

As a core contributor of the team, you are responsible for customer onboarding, adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction.

Job responsibilities



* Executes product adoption, expansion, and retention activities to support a healthy customer base


* Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team


* Guides new customers through the onboarding process, initial setup and configuration of our products to fit their specific needs


* Tracks and analyzes key success metrics to measure customer health


* Identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in customer success or a relevant domain area


* Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed


* Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner


* Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimb...