Product Analyst Customer Journey Team

Shape impactful and innovative testing automation that empower our teams to deliver faster and higher quality customer journeys to our co-brand customers.

Job Summary:
As a Product Analyst in the Customer Journey Testing and Automation Team, you collaborate closely with stakeholders and agile testing teams to translate customer journey scenarios into testable product features.

Your insights and leadership help us deliver meaningful results and continuous improvement.

Job responsibilities:


* Gather, analyze, and prioritize journeys and test scenarios from stakeholders


* Create and maintain a well-defined product backlog


* Write user stories and acceptance criteria for agile automation and testing teams


* Collaborate with cross-functional teams to deliver high-quality tests


* Make informed decisions on testing scenarios and priorities


* Monitor backlog performance and feedback to drive improvements


* Facilitate stakeholder engagement and alignment throughout the product lifecycle


* Ensure solutions meet product objectives and customer needs


* Track progress and report on key product metrics


* Champion a customer-centric approach in all product decisions

Required qualifications, capabilities, and skills:


* Experience as a product owner, business analyst, or similar role


* Strong understanding of agile product development practices


* Excellent analytical and problem-solving skills


* Ability to translate business needs into technical requirements


* Effective communication and stakeholder management abilities


* Experience writing user stories and acceptance criteria


* Strong organizational and prioritization skills


* Ability to work collaboratively in cross-functional teams


* Proficiency with agile tools and software


* Commitment to continuous learning and improvement


* Ability to adapt to changing business priorities

Preferred qualifications, capabilities, and skills:


* Experience in customer journey testing and automation frameworks


* Agile or product management certification (e.g., CSPO, PMI-ACP)


* Background in technology or quality assurance


* Experience working in large, matrixed organizations


* Familiarity with co-brand or partnership-driven environments


* Experience with data analysis and reporting

Optional additional Information:


* Visa sponsorship is not available for this position


* Some travel may be required based on business needs


* All candidates must comply with applicable regulatory requirements


* Located in NYC or Wilmington

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow,...