Enterprise Systems Administrator

   

Enterprise Systems Administrator

Location: Duluth, GA

Department: Information Technology

Reports to: Director, IT & Cybersecurity

Direct Reports: none

Type: Full-Time

Status: Exempt

Schedule: M-F (on-site) 8:00AM – 5:00PM

Salary: $77,400-$90,000 + Bonus Eligible

The Role

We're seeking an Enterprise Systems Administrator to serve as our primary Salesforce platform owner and strategic IT partner, responsible for the administration, optimization, and evolution of our Salesforce ecosystem while providing critical enterprise technology support across our organization.

This is an opportunity to own end-to-end Salesforce administration, drive platform innovation through automation and integrations, and serve as a key technical resource supporting approximately 150 employees and customer-facing systems.

As our Salesforce subject matter expert, you'll translate business requirements into scalable technical solutions, manage complex integrations with ERP and business systems, build analytics that drive decision-making, and provide escalation-level support for critical IT issues.

This role combines deep Salesforce expertise with broad IT knowledge, making it ideal for a technical problem-solver who thrives at the intersection of business needs and technology enablement.

What You’ll Do


* Serve as IPA's primary Salesforce administrator, owning platform configuration, customization, and optimization to support sales, service, and business operations across the organization.


* Design and implement Salesforce automation using Flow, process builders, and declarative tools to streamline workflows and improve user productivity.


* Manage Salesforce user administration including profiles, permission sets, roles, security settings, and end-user training to ensure effective platform adoption.


* Build and maintain reports, dashboards, and analytics that provide actionable insights to stakeholders across departments and support data-driven decision-making.


* Own Salesforce integrations with connected business systems (Rootstock ERP, Certinia, etc.), ensuring seamless data flow and system reliability.


* Lead Salesforce release management, sandbox administration, and production deployments while maintaining comprehensive documentation of configurations and customizations.


* Serve as the escalation point for complex technical issues, troubleshooting hardware, software, network, and application problems across enterprise systems.


* Administer Microsoft 365 and Azure cloud environments, manage user provisioning/deprovisioning, and support remote employees with connectivity and access solutions.


* Partner with vendors and stakeholders to evaluate, implement, and optimize technology solutions that align with business requirements and operational efficiency.


* Maintain IT documentation, asset inventory, network diagrams, and disaster recovery procedures to ensure business continuity and operational excel...