(Remote) Product Owner

A division of Harris; Cayenta is seeking an experienced Product Owner to drive the development of our Customer Information System (CIS).

This role is the critical link between our users and our development teams.

You own the product backlog and are responsible for ensuring that every sprint delivers meaningful value to the utility professionals who depend on our software every day — customer service representatives speaking to customers, cashiers processing payments, collections specialists managing delinquent accounts, field technicians completing service orders, and meter readers capturing the data that drives the revenue cycle.

This is not a strategic planning role that operates at arm's length from delivery.

You are in the room with developers, making daily prioritization decisions, writing user stories grounded in real operational workflows, and ensuring that what we build solves the problems our users face.

You bring the voice of the user into every sprint and the discipline to say "not yet" when the backlog demands focus.

We're looking for someone who is passionate about Agile principles and thrives on helping others succeed.

The ideal candidate brings strong facilitation expertise, emotional intelligence, and a relentless drive to eliminate obstacles — empowering self-organizing teams to deliver high-quality products iteratively and predictably.

You will join the Product Management team, with a preference for candidates based in Canada.

This remote role welcomes candidates anywhere in Canada.

Up to 25% of travel in North America is required.

A valid passport/visa is needed for travel.

Salary: 70-100K CAD

What your impact will be:


* Own and prioritize the product backlog, making daily decisions about what gets built, in what order, and why — balancing user needs, stakeholder requests, technical debt, and regulatory requirements.


* Manage sponsor expectations through regular communication of project vision, status updates, and scope changes.


* Attend daily stand-ups to keep the development team aligned with the Sprint Vision and Goal


* Decompose large features and epics into small, independently valuable user stories that can be delivered, tested, and validated within a sprint; write clear acceptance criteria that reflect how real users will interact with the software.


* Serve as the development team’s primary point of contact for scope, requirements, and prioritization questions during sprints — be available, be decisive, and minimize blockers.


* Build and maintain personas, user journeys, and workflow models that keep the team connected to the people who use the software daily; translate field observations and user research into actionable backlog items.


* Collaborate with UI/UX designers to ensure that usability and workflow efficiency are embedded in every feature, not bolted on after the fact.


* Facilitate sprint reviews and product demos, gathering feedback from stakeholders a...