Customer Care Service Specialist with Norwegian

Customer Care Representative with Norwegian Language

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
Then you have a great opportunity because we are looking for a Customer Care Representative with Norwegian language to join our team.

Location & commitments:


* Full-time job, open-ended contract after 3 months trial period,


* Warsaw (office at Konstruktorska street),


* hybrid model (once per month from office -2 days from the office).

Description of the position:

IMPACT starts with us: Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

For the Nordics countries we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland.

This team is based on empowerment, trust, pragmatism and accountability and go together with a strong result, people and development orientation.

For this team we are currently looking for Customer Care Representative - Norwegian Language.

Customer Care Representative with Norwegian is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations.

This will be done via telephone, email, and online channels such as chat, web and portals for both Schneider Electric customers and partners.

Your IMPACT:


* Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,


* support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),


* manage customer complaints - registration, follow-up until resolution and escalation to the next level of support when needed,


* maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden,


* pro-actively interact with customers and Supply Chain regarding order management and follow-up,


* register of all customer interactions in CRM system and create order in SAP,


* support in (new) digital tools & projects and actively promote those to customers,


* be the the back-up for colleagues in the other Nordics teams if and when needed.

Your Profile:


* Bachelor's degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,


* excellent communication skills,


* strong Service and team-oriented attitude, with a problem-solving mindset,


* ability t...