Account Service Representative Lead

Your Job

As the Account Service Representative Lead for Trade Accounts, you will support the Hummingbird® trade sales team by managing project work across a portfolio of accounts.

You will oversee project development, design, order processing, production coordination, and post-sale customer satisfaction to drive sales growth and client retention.

This is a customer-facing role that requires ownership of the full account management lifecycle and promoting the Hummingbird® ecosystem for high-graphic initiatives.

In your lead capacity, you will coach and develop other Account Service Representatives, applying Principle Based Management to maximize their contributions and performance.

You will collaborate closely with internal teams-sales, operations, production, and design-as well as external partners to deliver projects on time and on budget, and to identify expansion opportunities that create mutual value.

To succeed, you should have comprehensive knowledge of box manufacturing processes, including printing, corrugating, and converting, and demonstrate strong project management and relationship-building skills.

A passion for digital printing and technology, an entrepreneurial mindset, and the creativity to develop value-chain solutions for customers are essential to maximize revenue and client retention.

You will report to the Area Sales Director and support the US business development team remotely, using your skills to drive sales growth and customer satisfaction.

The position is primarily focused on expanding existing client relationships and promoting digital and high-graphic printing solutions to meet customer growth ambitions.

Location: This is a four-day onsite role in Cincinnati, OH.

Candidates should be within drivable distance of Cincinnati.

Travel may be required up to 10% of the time.

Our Team

At Hummingbird® we leverage our passion and knowledge of digital print technology, corrugate packaging partners, and supply chain solutions to safely create uniquely better experiences and outcomes that advantage our customers in their markets.

What You Will Do


* Support and lead a team of Account Service Representatives.


* Managing day-to-day tasks for your accounts


* Establish clear objectives and manage opportunities for a specific group of accounts, taking full responsibility for their implementation and success.


* Develop effective strategies and tactics for account engagement and decision-making.


* Foster productive relationships between clients and Hummingbird® by maintaining strong communication channels.


* Deliver excellent customer service by identifying customer needs, resolving issues, and identifying cross-selling/upselling opportunities.


* Build strong relationships with stakeholders and develop a deep understanding of the Hummingbird value proposition.


* Utilize various applications and knowledge forums for effective communication and or supply chain solution.


* Promote Hu...