Delivery Enablement Lead

Specific Accountabilities:

1.

Enablement Strategy Execution

Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.

Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.

2.

Delivery Monitoring & Risk Anticipation (forward facing)

Maintain a clear view of delivery across assigned and emerging priority areas.

Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.

3.

Risk Prevention & Assurance

Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.

Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.

4.

Rapid Stabilisation Leadership

When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.

Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.

5.

Systemic Improvements (backward facing)

Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.

Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.

6.

Strategic Stakeholder Partnership

Operate as a trusted advisor to operational leaders and cross functional partners.

Provide constructive challenge on delivery plans, trade-offs and risk exposure.

Align stakeholders around shared delivery outcomes, even where priorities differ.

Qualifications & Experience

Essential:

• Strong experience in service delivery, operations, or delivery enablement roles

• Demonstrated ability to stabilise underperforming services

• High level of operational and commercial judgement

• Strong influencing and stakeholder management skills

• Data-literate, with the ability to interpret insight and act decisively

• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI

• Comfortable operating in ambiguity and high-pressure environments

Desirable:

• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field

• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits

• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements

• Sector familiarity (central government context or vendor management)

Individual Competencies:

• Excellent communic...