Manager Advanced Technical Support-PP

Join our dynamic team as a Technical Customer Service Professional and be the voice of excellence in our Contact Center! We're looking for a tech-savvy problem solver who's passionate about delivering exceptional customer experiences through technical support and product expertise.

What will you do:


* Provide advanced technical support for product installations, troubleshooting, and compatibility inquiries via phone, chat, and text


* Handle complex customer queries related to product applications, system integration, and quality concerns


* Collaborate with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction


* Participate in continuous improvement initiatives including complaint and knowledge management systems


* Support revenue generation through lead qualification and outbound campaign activities

What qualifications will make you successful:


* Demonstrated technical support experience in a contact center environment


* Strong problem-solving abilities with expertise in technical product support and troubleshooting


* Excellence in customer service with outstanding communication and interpersonal skills


* Proven ability to handle multiple tasks while maintaining attention to detail


* Knowledge of CRM systems and technical support tools

What's in it for me?:


* Comprehensive professional development and product training programs


* Opportunity to work with cutting-edge products and technologies


* Collaborative team environment focused on continuous learning and growth


* Career advancement opportunities within a supportive organization


* Engaging work culture that values innovation and customer success

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us.

This position will be posted until filled...