Services Planner

As a Services Planner, you will contribute directly to delivering high-quality services to our customers and ensuring operational excellence across our Service business.

Your role will be essential in driving smooth coordination, accurate order handling and an efficient end-to-end service process.

You will work closely with Sales, Tendering, Logistics and our Services teams, helping ensure that customers receive the best experience - every time.

What will you do


* Ensure accurate and timely management of service orders in CRM/ERP systems.


* Coordinate daily with internal teams to secure a seamless information flow and proper scheduling.


* Support the planning of service interventions and ensure documentation is complete and up to date.


* Communicate proactively with customers to confirm scheduling details and follow up on ongoing activities.


* Monitor the progress of service operations and ensure compliance with internal standards and processes.


* Identify risks, delays or process gaps and escalate where needed.


* Maintain high-quality data in CRM/ERP and prepare reports for internal stakeholders.


* Contribute to continuous improvement initiatives that enhance efficiency and customer satisfaction.

We're looking for a colleague who is collaborative, organized and passionate about delivering a great experience to both customers and internal partners.

Our next colleague will bring:


* A university degree; a technical background (electrical/power/electronics/automatic control/robotics) is an advantage.


* Strong communication and interpersonal skills, with the ability to build trusted relationships.


* Excellent organizational skills and a strong eye for detail.


* Native Romanian language skills (spoken and written).


* Good level of English.


* Strong knowledge of Microsoft Excel; experience with CRM/ERP tools is a plus.


* Previous experience in order management, planning or coordination roles (nice to have).

What's in it for you:


* Opportunity to work with cutting-edge technical equipment and solutions


* Dynamic environment fostering professional growth and skill development


* Hands-on experience in building and maintaining customer relationships


* Chance to make a direct impact on customer satisfaction and business success


* Exposure to diverse technical challenges and learning opportunities

Let us learn about you! Apply today.

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When you are thinking about joining a new team, culture matters.

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