Inside Sales Manager

Inside Sales Manager

AHF Products has opportunity for an Inside Sales Manager.

The Inside Sales Manager will have the opportunity to develop strategic selling skills by building diverse, collaborative relationships with customers, colleagues and sales managers.

This individual will function corporately and focus on all business units including commercial, residential and studios.

The key objective of this role is to improve sales team productivity and effectiveness.

Additional responsibilities will include defining the scope and role of inside sales, establishing our compensation model, evaluating talent, developing, leading and providing training, sharing best practices and evaluation & implementation of support systems.

JOB DUTIES:

· Recruit, hire, train, lead, coach and mentor the inside sales team to meet or exceed sales targets and KPIs.

· Manage all aspects of our sales intern program

· Develop and implement sales strategies and processes that drive leads to conversion and customer retention.

· Oversee daily operations of the inside sales team, including call activity, quoting, order processing, and customer follow-up.

· Set performance goals and conduct regular performance evaluations.

· Collaborate with marketing to support campaigns, lead generation, and follow-up efforts.

· Coordinate with outside sales reps to ensure smooth handoffs and consistent communication across all customer touchpoints.

· Develop content and lead sales training initiatives

· Ensure team members maintain a strong understanding of commercial flooring products, processes and industry trends.

· Analyze sales data and pipeline activity using CRM tools to identify trends and improvement areas.

· Handle escalated customer issues and support resolution in a timely and professional manner.

· Report on team performance, compliance and contribution to sales forecasting and planning with leadership

· Act as a liaison between marketing and customer engagement managers to assure sales alignment with marketing strategy

JOB QUALIFICATIONS:

· 5+ years of sales experience, with at least 2+ years in a leadership or management role.

· Experience in the commercial flooring, construction, or building materials industry strongly preferred.

· Proven ability to lead a high-performing sales team in a fast-paced environment.

· Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

· Strong analytical, organizational, and problem-solving skills.

· Excellent communication and interpersonal abilities.

· Bachelor’s degree in business, Marketing, or a related field preferred.

· Deep knowledge of commercial flooring products and installation processes.

· Understanding of commercial construction timelines, bid processes, and key decision-makers.

· Experience improving inside sales processes, metrics tracking, and customer satisfaction.

PHYSICAL DEMANDS

The demands described here are representative of those that...