Intake Representative

The Intake Representative is responsible for verifying detailed benefits and authorizations requirements for a high volume of patients.

The position requires attention to detail, the ability to multitask, and a sense of urgency.

Essential Duties and Responsibilities include the following.

Other duties and tasks may be assigned.


* Verifying correct patient information, including insurance benefits and authorization requirements for permanent and transient patients.


* Submitting required authorizations timely and following up on determinations when needed.


* Update patient information in a timely manner to avoid delays in billing cycles.


* Contacting the admissions team and/or clinical personnel to obtain missing or incorrect information during initial verification.


* Verifying accuracy of data and updating accounts based off weekly audits.


* Update patient accounts with newly acquired information and notify appropriate personnel if claims require rebilling or require voiding and regenerating.


* Keep up to date on COB rules according to insurance guidelines and requirements.


* Maintaining a professional work relationship with all facility and office staff; develop effective relationships at all levels of the organization.