Data & Dispute Product Product Manager- Payments - Vice Presidents

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Lead the strategy, development, and management of dispute resolution products in the payments space.


* Partner with cross-functional teams to drive process improvements, boosting efficiency and effectiveness in dispute management.


* Analyze complex data to uncover trends, insights, and opportunities for optimization and cost reduction.


* Prepare and deliver compelling presentations to communicate product vision, strategy, and performance to leadership.


* Develop and implement innovative solutions to reduce network costs and increase revenue, emphasizing automation and process strengthening.


* Serve as the primary contact for all dispute-related product inquiries, ensuring timely and effective resolution.


* Stay ahead of industry trends and best practices to keep dispute management processes competitive and aligned with business goals.

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management


* 5+ years of product management experience.


* Strong proficiency in data analysis, with the ability to interpret complex datasets and generate actionable insights.


* Advanced PowerPoint and Excel skills...